Microsoft Teams works as a secure communication medium in business environments so that employees can chat with each other conveniently.
However, many users have complained of chats disappearing after opening the Teams app on their PCs.
After going through such queries, one thing is clear; there must be some gaps on either Microsoft’s end or the user’s end.
If any of these problems seem familiar to you, read along.
Here, I’ll discuss the possible reasons for Teams chat disappearance & effective solutions to mitigate the same.
Let’s dive into it!
You may also like to read about add GIFs to Microsoft Teams chat.
Why are Chats Disappearing from Microsoft Teams?
Chats are disappearing from Microsoft Teams mainly for poor internet connection. On top of that, high cookies & cache data, unwanted messages, and corrupted program files can cause Teams conversation not to be visible. Sometimes, In-app bugs can also be the reason behind Teams chat history missing.
Anyways, let’s understand the causes for MS Teams chat missing issue in brief.
Related contents you should read about Use Microsoft Teams Chat Commands.
Here are the reasons why chats disappear from Microsoft Teams:
Poor Internet Connection
This is the main problem for chat messages not showing up in MS Teams because weak network connectivity fails to load previously stored data.
High Cookies & Cache Data
Another reason for the disappearance of Microsoft Teams Chat could be high cookies and cache data. It can affect and hamper the main functionality of the software.
Unwanted Messages
You might have a huge amount of chat messages that can slow down the softwares performance. As a result, you may not be able to view the Teams chat history.
Corrupted Program Files
Sometimes, Microsoft Teams chat history doesn’t show up in case your program files are virus-infected or the executable files get changed.
In-app Bugs
If any function of the application does not take action properly or has some defects, the program will become unresponsive, and you’ll run into the chats disappearing problem.
Some more guides on fix Microsoft Teams notifications not working.
How to Fix Disappearance of Chats in MS Teams
Chatting with others in Microsoft Teams is very easy. But some users have reported that the Teams conversation disappears without their fingertips. Luckily I have found 5 possible methods to resolve this problem.
Important Note: Before trying anything out, sign in to your account and see if the conversations display correctly. In case this step doesn’t work, try the following ones.
Check out the easiest way to automatically Delete Teams Chat.
Here are the methods to fix the disappearance of chats in MS Teams:
1. Check with the Search Option
The search bar at the top of the screen is an easy and quick facility that will help you find anything on Teams, such as messages, files and members.
You can look for the disappeared messages here to be sure. Just type the message, and it will show you all the related content found on MS Teams.
2. Check on Microsoft Teams Web
Most of the time, these errors occur while using the desktop application. You must check for messages on the web ones.
Follow our guide to fixed: Microsoft Teams status not updating.
Here are the steps to check messages on Microsoft Teams Web:
- Log in to your Office 365 account.
- Click on Teams.
- Move to the channel from where the chats are missing.
- Check thoroughly for all those chats.
3. Delete all the Cache Data
A huge chunk of cache data creates many issues for many Teams users, including myself. You must delete it immediately to ensure that the application works smoothly and all the chats appear as they are.
Usually, Microsoft Teams stores cache data in the background to speed up the common tasks in the application. However, plenty of old cache files might mess up the Teams functionality and chat history gets missing.
But before that, go through our epic guide on fix Microsoft Teams blank white screen.
Here is how to delete the Microsoft Teams cache:
- Close the Microsoft Teams app on your computer.
- Right-click on the Teams icon on your Task Bar and select Quit.
- Press the Win + R keys and open the Run menu.
- Type %appdata%\Microsoft\Teams in the box and hit Enter.
- The command will open File Explorer containing all the folders related to the Teams.
- Select all folders and delete them from the PC.
4. Reset/Repair Microsoft Teams
Your application may have corrupt or missing files that may be causing issues to run the app properly. If none of the above methods help, I recommend you either repair or reset your Teams application.
When you repair the app, your system will replace the missing or corrupted files with a new copy. You don’t lose data when you repair your app. However, resetting will wipe your data from the Teams app.
Here is the quickest way to repair/reset Teams:
- Press Win + I to open Settings.
- Click on Apps to enter Apps & features.
- Navigate to Microsoft Teams and click on Advanced options.
- Scroll down to the Reset section and select either the Reset or Repair button.
5. Re-Install Microsoft Teams
If repairing or resetting your Teams app doesn’t help, your last resort is to re-install the Teams app. Re-installing the application will give a clean slate for your application to run its code, eliminating the chances of any bugs or corrupted files.
Here is the simplest way to re-install Teams:
- Hold and Press Win + I to open Settings.
- Click on Apps to enter Apps & features.
- Navigate to Microsoft Teams and click on it.
- Select Uninstall, and you’re done.
After uninstalling the software, visit Microsoft Teams to re-install the app. Follow the on-screen instructions to reset your application.
Also, check out our separate post on Microsoft Teams notifications won’t go away.
FAQs
Why did my Microsoft Teams chat disappear?
Your Microsoft Teams chat disappear because of a weak internet connection, high cookies & cache data.
Are MS Teams messages delete permanently?
No, MS Teams message doesn’t delete permanently.
How long are chats stored in Teams?
Chats stored in Teams forever.
A Final Thought
Microsoft Teams gained massive popularity since all the meetings and classes were held on this platform. In MS Teams, chats play a significant part in communication.
After reading this article, you know how to fix chats disappear in Teams by following the steps such as: checking with the search option, deleting all the cache data, re-installing Microsoft Teams and many more.
I am sure this article has answered all your queries and helped you to fix your problem without difficulties.
If you have further queries, comment below. And don’t forget to check our latest articles on Microsoft Teams.
